I placed an order yesterday over the web chat for the iphone xs max as i was a month away from an upgrade. I received the first email that said my order confirmation will be on the way with credit agreement to sign. I did not receive this and noticed my order says parked.
I have called 4 times now to chase someone calling me back as they say they need to do extra checks which is fine but someone was meant to call me back today and i have still not heard anything. I can only presume that the extra checks are needed as im having sent to a work address. Can you please advise?
I need this phone ASAP as i have applied for a trade in with Virgin for my old phone that ends in 7 days. Now 6 days.