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06baldwinm
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Order parked

Hi. 

 

I placed an order yesterday over the web chat for the iphone xs max as i was a month away from an upgrade. I received the first email that said my order confirmation will be on the way with credit agreement to sign. I did not receive this and noticed my order says parked. 

I have called 4 times now to chase someone calling me back as they say they need to do extra checks which is fine but someone was meant to call me back today and i have still not heard anything. I can only presume that the extra checks are needed as im having sent to a work address. Can you please advise? 

I need this phone ASAP as i have applied for a trade in with Virgin for my old phone that ends in 7 days. Now 6 days. 

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Re: Order parked

Hi 06baldwinm, thanks for your post.

 

Sorry to hear there's been delay with your order. We'll need to take a look from our end to establish what's happened & hopefully push things along.

 

I'll send a PM shortly to confirm some details & hope to hear back from you soon.

 

Tom

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