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DaveyC
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Message 1 of 6
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Order parked

Made an order earlier and now says order larked and no contact from anyone to clarify. 

Can someone pm me to go over this?

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warriors292
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Message 2 of 6
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Re: Order parked

hi

just wondering if you managed to get anywhere with your order as I've got the same problem

thanks

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Forum Team
Forum Team
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Message 3 of 6
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Re: Order parked

Hi DaveyC, 

 

Welcome to our community forums! 

 

Sorry to hear you're having some problems placing an order with us.

 

Hopefully you've managed to get this sorted since your post. If not can you confirm whether you've had any confirmation emails from us regarding your order? If you still need help I am more than happy to send you a PM and investigate this further 🙂

 

Look forward to hearing from you, 

 

Hetty_R
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Forum Team
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Message 4 of 6
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Re: Order parked

Hi warriors292, 

 

Thank you for getting in touch. 

 

I have replied to your other post, please in future keep to one thread so we can get back to you in a timely manner and no information is lost. 

 

Thanks, 

 

Hetty_R
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Scallywagdc4
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Message 5 of 6
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Re: Order parked

Hey Davey, I'm in the same boat and really hacked off about it. I've only had an email to say that they "need more verification". I called customer services and was told that the 'back office team' will call me within 48 hours. Not really the best start to life at Virgin. Did you ever get this sorted? Cheers
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Message 6 of 6
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Re: Order parked

Hi Scallywagdc4, 

 

Welcome to our community forums! 

 

Really sorry to hear you're also having problems with placing an order with us. 

 

As there are a few reasons for a parked order I wouldn't be able to comment until I've checked your account.  In order to do this I have sent you a private message, please reply when you can 🙂 

 

Look forward to hearing from you, 

 

Hetty_R
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