Sorry to hear you're having some problems placing an order with us.
Hopefully you've managed to get this sorted since your post. If not can you confirm whether you've had any confirmation emails from us regarding your order? If you still need help I am more than happy to send you a PM and investigate this further 🙂
Hey Davey, I'm in the same boat and really hacked off about it. I've only had an email to say that they "need more verification". I called customer services and was told that the 'back office team' will call me within 48 hours. Not really the best start to life at Virgin. Did you ever get this sorted? Cheers