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georgeorton3
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Order has been parked

I ordered an iPhone XR on Sunday but my order has been parked. I've tried to investigate into why this is but I can't see anything and the matter hasnt been resolved. Can anyone help please? 

Thinking about just not bothering with the contract as it seems nobody really cares about a new customer.

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Darren_Walden
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Re: Order has been parked

I've got the same issue... Nobody has bothered to contact me. Virgin customer service really does seem as bad as the reviews state.... 

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georgeorton3
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Re: Order has been parked

Makes me want to pull my hair out, most annoying thing is I can't even cancel my order (not that anything has been shipped/processed anyway)  

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Darren_Walden
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Re: Order has been parked

There must be a way to cancel the order!?! 

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Darren_Walden
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Re: Order has been parked

Hopefully you've got this sorted. I finally got an email yesterday afternoon confirming order..... Absolutely no help from anybody at Virgin though!

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georgeorton3
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Re: Order has been parked

Still nothing, absolute joke!

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ESH88
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Re: Order has been parked

I’ve got the same issue I ordered my iPhone XR Saturday morning. I’ve called about 5 times, live chatted 3 times, tweeted and made a message here and still nothing. Waiting for a call back from the ‘back office’ team so frustrating 

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Forum Team
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Re: Order has been parked

Hi georgeorton3,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you so I can look into this.

 

^Martin

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