Menu
Reply
  • 3
  • 0
  • 0
georgeorton3
Joining in
202 Views
Message 1 of 8
Flag for a moderator

Order has been parked

I ordered an iPhone XR on Sunday but my order has been parked. I've tried to investigate into why this is but I can't see anything and the matter hasnt been resolved. Can anyone help please? 

Thinking about just not bothering with the contract as it seems nobody really cares about a new customer.

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Darren_Walden
Joining in
193 Views
Message 2 of 8
Flag for a moderator

Re: Order has been parked

I've got the same issue... Nobody has bothered to contact me. Virgin customer service really does seem as bad as the reviews state.... 

0 Kudos
Reply
  • 3
  • 0
  • 0
georgeorton3
Joining in
189 Views
Message 3 of 8
Flag for a moderator

Re: Order has been parked

Makes me want to pull my hair out, most annoying thing is I can't even cancel my order (not that anything has been shipped/processed anyway)  

0 Kudos
Reply
  • 6
  • 0
  • 0
Darren_Walden
Joining in
187 Views
Message 4 of 8
Flag for a moderator

Re: Order has been parked

There must be a way to cancel the order!?! 

0 Kudos
Reply
  • 6
  • 0
  • 0
Darren_Walden
Joining in
164 Views
Message 5 of 8
Flag for a moderator

Re: Order has been parked

Hopefully you've got this sorted. I finally got an email yesterday afternoon confirming order..... Absolutely no help from anybody at Virgin though!

0 Kudos
Reply
  • 3
  • 0
  • 0
georgeorton3
Joining in
140 Views
Message 6 of 8
Flag for a moderator

Re: Order has been parked

Still nothing, absolute joke!

0 Kudos
Reply
  • 3
  • 0
  • 0
ESH88
Joining in
138 Views
Message 7 of 8
Flag for a moderator

Re: Order has been parked

I’ve got the same issue I ordered my iPhone XR Saturday morning. I’ve called about 5 times, live chatted 3 times, tweeted and made a message here and still nothing. Waiting for a call back from the ‘back office’ team so frustrating 

0 Kudos
Reply
  • 2.25K
  • 71
  • 101
Forum Team
Forum Team
121 Views
Message 8 of 8
Flag for a moderator

Re: Order has been parked

Hi georgeorton3,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you so I can look into this.

 

^Martin

0 Kudos
Reply