Hello JamesRdgway, welcome to our community forum.
We're sorry to hear of the issues with the order you placed with us recently.
We would need to confirm a few fact so to best help, please advise the below:
Are you enquiring about a cable service (internet, TV, landline) or mobile?
Are you already a customer? Also, did you place this order online or over a call with our team?
Let us know of the above and we will best guide and help you out, depending on your feedback.
