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Darkchiarian
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Order Confirmation

I am currently switching my household monthly contracts from another mobile phone provider. My old provider has confirmed the switch so we will be cut off in a matter of days however I can't seem to get solid confirmation from Virgin on the switch.  I have been in touch twice today and all I have been told is the back office has my order.  As I'm switching more than just my phone across I'm concerned about the lack of clarity.

Any advice? I've tried the text service also but waiting 2 hours now for a response.  Should I cancel our switch with my old provider?

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Gareth_L
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Re: Order Confirmation

Hello Darkchiarian

Thanks for your post 

Apologies for the delay in getting back to you 

Can I ask if you have managed to get this sorted now? or do you still need this looking into?

Either way can you please let me know 

Gareth_L

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Darkchiarian
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Re: Order Confirmation

Hi Gareth, 

Devices received and switch complete. Thankyou for replying 😃

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Gareth_L
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Re: Order Confirmation

Thanks Darkchiarian

That happy smiling face at the end of the message confirms everything 

 

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