on 28-08-2021 19:38
My son is currently at Leeds festival and text me to say his data isn't worked and he has a message saying 'operator turned off data'
I've checked account and he still has over 80gb of data remaining. Do you think this could be just a blip and maybe a congestion issue with the amount of people around?
on 28-08-2021 23:22
It's normal in highly congested areas like big football matches and festivals to loose data or have extremely slow data
on 30-08-2021 08:27
Thanks for your post and welcome to the Community Forums, Madscot,
Sorry to hear that your son has not been able to use his data. We would not have turned it off unless billing related. We'd be happy to check his service if you like, but if he has available mobile data allowance then it should be working.
@jb66 is correct that congestion can be a possibility when large groups gather.
Cheers,
Corey C
on 30-08-2021 15:11
Just to say I have come back from a big festival. Hardly any usable data on all networks, but I was expecting that as it's par for the course.
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on 31-08-2021 15:26
on 05-09-2021 09:30
Thank you for everyone's replies. All good now and he is back from festival (a bit worse for wear) and normal service resumed. I hadn't realised large crowds causes such issues with phones.
on 05-09-2021 09:47
@Madscot wrote:Thank you for everyone's replies. All good now and he is back from festival (a bit worse for wear) and normal service resumed. I hadn't realised large crowds causes such issues with phones.
Cell towers can only handle a finite number of connections at one time. In cities cell locations are near together and a phone can often see 2 or 3.
Most festivalsare in fields outside of built up areas so there are less cell towers in the first place. A sudden increase in the population by a magnitude of hundreds in some cases and all wanting to use their phones the system is swamped.
We communicated by text at the last one. Text messages often get through when nothing else does.
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on 05-09-2021 10:05
Thanks for that. Quite a few of my text messages didn't reach and I just thought he was ignoring me but now I know.