on 09-01-2022 18:27
Hello. Normally I have a good signal on Virgin. My wife and I both use Moto G9 phones and the norm is usually 4G+.
It has been no better than H+ for a couple of days now. Phones rebooted a number of times with no improvement. Anyone know why this should be?
Thanks
Mick
on 09-01-2022 18:46
on 10-01-2022 08:28
Hi @Panander
Thanks for posting on our community forum!
How is your service today? Have you managed to see any improvement?
Regards
on 10-01-2022 13:45
Could get 4G at home at times only if on an upper floor of the house. Flicking between H and H+ on the ground. Very low signal strength. Prior to this it was 4G - 4G+ everywhere with a strong signal
At present near Newark and it is 4G with a low signal strength where last week it was a solid 4G+ and a decent signal.
A definite degraded service - not impressed
on 10-01-2022 13:50
Hi @Panander
Thanks for the reply.
Do you experience weak single when you're outside your house? Is this mainly only inside your property you experience the weakened signal?
Regards
on 10-01-2022 19:51
It is weak both inside and out. This page took over a minute to load - outside, weak signal H+
on 11-01-2022 08:20
Hi @Panander
I'm going to drop you a private message to collect some more info, please keep an eye on your inbox.
Regards
on 11-01-2022 11:21
Replied Travis and thanks