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RKM
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Message 1 of 13
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Online chat never available?

I have tried repeatedly for two days and can never get an agent. Is there any way to contact support via e-mail? I do not have a time today when I can call customer service but need to get my account sorted out.

It's frustrating because I'm trying to get in touch because I have not been able to get a plan or get my promised allowances from them despite following the instructions.

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enlli
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Message 2 of 13
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Helpful Answer

Re: Online chat never available?

Regret to say there is no email for Virgin CS

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Pilk1999
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Message 3 of 13
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Re: Online chat never available?

No-one has answered why the on-line chat is never available.  I have tried numerous times and it is never available.  The only option is to sit in queue for long periods.  Customer service?  I don't think so.

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enlli
Problem sorter
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Message 4 of 13
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Re: Online chat never available?

Well this is mainly a customer based forum and I doubt you will get a straight answer from Virgin.

Seems the most obvious reason is not enough agents for the volume of calls.

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megmac1
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Message 5 of 13
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Re: Online chat never available?

I am beginning to wonder if there are any agents dealing with online chat as I have never been able to get through for a number of days despite trying at different times of day.
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megmac1
On our wavelength
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Message 6 of 13
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Re: Online chat never available?

Why does this have "solved" at the top of the page, when the problem is not solved and there are multiple posts on this topic?
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Nowurtalkin
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Message 7 of 13
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Re: Online chat never available?

Then how is it that I found an avenue to send email and sent the email to virgin mobile?
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Nowurtalkin
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Message 8 of 13
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Re: Online chat never available?

What is "virgin cs"?
"ourteam@virginmobileusa.com"
I assure you that is the email addy for virgin. I just sent an email & rcvd confirmation from them.
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teabag
Wise owl
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Message 9 of 13
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Re: Online chat never available?

That email address - virginmobileusa.com has a little giveaway clue in it.

It's not for Virgin mobile UK :-)
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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Sololobo
Wise owl
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Message 10 of 13
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Re: Online chat never available?


megmac1 wrote:
Why does this have "solved" at the top of the page, when the problem is not solved and there are multiple posts on this topic?

Because the OP (RKM) has flagged a post (from enlii) as a "helpful answer". 

I have to agree, a helpful answer is not the same as a resolution, but that's the way this forum works.




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