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Paul85
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Online account and number porting issues

I signed up to the oomph package starting on the 1st of July 2019. I ported my mobile number on that date. It's now 6 weeks later and despite numerous calls to various customer service advisors I still can't receive phone calls and texts and I'm unable to set up my online account. The lack of an online account doesn't allow me to access the full range of services I'm paying a lot of money for each month. I have no updates on what is going on ( I assume absolutely nothing is being done) and have received a letter saying my complaint will be closed( even if the issues aren't resolved!) Can somebody get back to me to sort this absolute shambles out and offer a suitable amount of compensation before I cancel my direct debit tomorrow. If this is how you treat customers who take out the top package,  God help the rest!

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Re: Online account and number porting issues

Hi Paul85,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to look into this. 

 

^Martin

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