Old mobile number still not transferred

[JJ121993]

Hi, I recently purchased a new phone and contract with Virgin Mobile, during the purchasing process I entered my PAC code to transfer my old number from Vodafone onto my new contract.

It however has been a almost week since I received my new phone and sim, and still my old number has not been transferred, nor have I received any updates on the process. If I go into my account and attempt to input my PAC code again it tells me this number is already being transferred. This also gives me the option to "view progress" but clicking said link does nothing.

Can anyone help? Is there a way to check to see if this is actually still being processed or not?

[Martin_N]

Hi JJ121993,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've had with your port in. 

What I will do is private message you so we can look into this. 

^Martin

[flightmaster1]

, we want to give her old mobile to the grandson and we gave the pac code on the 8/07/2021 and was told it would be transferred up to 24 hours , well still not transferred so whats happening ?

[Ayisha_B]

Hi @flightmaster1, 

Welcome to our Community Forums and thanks for posting. 

I will pop you a PM to request some details so we can look into this for you 🙂

Speak soon.