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OTP messages not received

Wefish
Joining in

on ‎07-01-2022 12:20

I am not receiving OTP SMSs. Having looked on other threads it seems this is a common issue for over 2 years and is not being resolved by Virgin. Am I correct in this assessment? Does anyone have any advice on what to do to correct this? If Virgin is not able to fix this problem then I will have to change provider - being able to receive OTPs is imperative nowadays and makes Virgin Mobile defunkt. 

Any advice gratefully received.

 

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3 REPLIES 3

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎07-01-2022 14:54

Hello @Wefish,

Welcome, thanks for posting.

I am sorry about this.

Please do see this thread - 'click here' for more information on this. 

Many thanks,

Hayley
Forum Team



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Wefish
Joining in
In response to Hayley_S

on ‎08-01-2022 09:00

Thanks. Yes, this is one of the threads I was referring to and it seems to be a long ongoing issue that Virgin is not resolving - although it doesn't seem to be a problem with other providers.

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enlli
Very Insightful Person
Very Insightful Person
In response to Wefish

on ‎08-01-2022 09:33

That thread is now 18 months old so I don't think a fix will come anytime soon. I have to say quite a few have left Virgin over it. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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