on 07-03-2022 09:04
Morning,
Having experienced the problem of being unable to receive a One Time Passcode (OTP) from my credit card supplier, I managed, with some difficulty, to speak to the Mobile Telephone call centre on Friday 4 March.
Before contacting Virgin media I had already spent a considerable amount of time speaking to the card supplier who assured me that the contact details and 'trusted device' status on my account had not changed since the last time I had been able to get OTPs.
Answered! Go to Answer
on 07-03-2022 09:11
Hey @ovo,
Welcome back to the community and thanks for taking the time to post.
I'm sorry for the issues that you're having and that nobody called you back to arrange the new sim card delivery.
I would be able to arrange for a new sim card to be sent out to you but would need to take a few details via private message, so that we can pass account security with you and get this looked into. Please look out for my message and we can get started.
Regards,
Steven_L
on 07-03-2022 09:11
Hey @ovo,
Welcome back to the community and thanks for taking the time to post.
I'm sorry for the issues that you're having and that nobody called you back to arrange the new sim card delivery.
I would be able to arrange for a new sim card to be sent out to you but would need to take a few details via private message, so that we can pass account security with you and get this looked into. Please look out for my message and we can get started.
Regards,
Steven_L
on 25-04-2022 09:29
Hello Virgin Mobile team,
I also need a replacement simcard, could someone assist?
best regards
A.B
on 25-04-2022 09:32
Hi @mrarsik,
Thank you for your post and welcome to our community forums. We're here to help.
May I ask why it is that you require a replacement SIM card?
Thanks,
on 25-04-2022 09:38
Hi Zach,
Thanks for quick reply, I lost my simcard
best regards
A.B.
on 25-04-2022 09:45
Hi @mrarsik,
I am very sorry to hear that. I'll send you a private message in a few moments so we can take some details and we can go from there to get this sorted for you.
Thanks,
on 25-04-2022 11:54
Hi @mrarsik,
Thank you for getting back to me via private message. As discussed, we've now addressed your request for a replacement SIM card.
Be sure to let us know if there's anything more we can help you out with.
Thanks,