on 24-02-2022 11:42
My 2 children were with O2 until 2 months ago when I got them virgin sims. We kept their numbers and swapping them over was easy.
My phone then had an update a couple of weeks ago and now their numbers are coming up as the virgin numbers before we swapped them. I can call & text them on their number (the O2 number) but when they contact me it comes up with the virgin number which they only had for less than 24 hours.
How do I rectify this issue? I have tried deleting chats and contacts and putting them back which hasn't worked.
Has anyone else experienced this?
on 24-02-2022 12:43
Hi Shell0910,
Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues which which number is showing up when you contact your Kids, what phones do you all have?
Regards
Paul.
on 24-02-2022 12:48
Do they have iPhones? If so they may need to update their number on the phone.
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on 24-02-2022 13:38
They both have a Sony L4 and I have a galaxy s20. The issue started when my phone was updated and their numbers are still coming up correct on everyone else's phones so I am assuming the issue is with my phone/update.
on 24-02-2022 13:56
Hi @Shell0910
Thanks for posting on our community forum
Is this issue only on your phone? What happens if your children call each other, are the numbers correct?
Regards
on 24-02-2022 14:14
Yes their numbers come up correct for everyone else and themselves.
It makes me think the issue is my phone but it's just completely confused me and I dont know where to start or who to contact.
on 24-02-2022 14:43
I see, this doesn't seem to be any issue to do with ourselves then and could be a handset issue. What device are you using?
Regards
on 24-02-2022 14:47
Thats what I thought, its a Samsung galaxy s20.
on 24-02-2022 14:55
I see, have you tried deleting them as contacts and saving as the new numbers? Do they come through correct then?
Regards
on 24-02-2022 14:57
I have tried that and they still come through wrong.