Number porting (partly happened)

[KC5643]

Hello - hoping I can get some help 🙂

I've been advised (by text from Virgin) that my number port is complete but I still can't receive calls. I can make calls and they come up with my ported number by no luck on receiving calls.

In my VM account it also says the port is complete so I'm thinking there's a technical issue. 

Any advice? Thanks

[Lee_R]

Hi KC5643 thanks for posting and welcome to our community.

Sorry to hear your number port is not fully complete.  I would love to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R