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JessicaKatie
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Number not transferred with PAC

Hi,

I got my new phone from Virgin last Thursday, I was previously an EE customer. I entered my PAC code from EE when ordering the new phone and the number still hasn’t been transferred a week later. Please can you help?

Many thanks

Jess 

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enlli
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Re: Number not transferred with PAC

I've escalated this to the team as this seems to be an ongoing problem

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: Number not transferred with PAC

Good morning @JessicaKatie 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your porting your number to us. 

 

I am going to pop you over a PM so that we are able to look into this further. 

 

Kind regards,

Zak_M

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