I got my new phone from Virgin last Thursday, I was previously an EE customer. I entered my PAC code from EE when ordering the new phone and the number still hasn’t been transferred a week later. Please can you help?
I've escalated this to the team as this seems to be an ongoing problem
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Good morning @JessicaKatie
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your porting your number to us.
I am going to pop you over a PM so that we are able to look into this further.