on 20-07-2021 20:42
I was given a Samsung Galaxy A20e as a present and it was suggested I open an account with Virgin.
All was well until I ported over my old number from EE. I could text and call out but could not receive either. I went on the online help and after a lot of faffing about they decided to send me a new SIM card.
The new SIM card had the same result so I went back on the online help, after a lot of faffing about they decided to send me a new SIM card. Now I can't even text or call out.
The Virgin troubleshooter pages suggest there can be problems when number porting but the online help didn't bother with that, I guess it was easier just to send endless new SIM cards. I have lodged an online complaint and suggested that if they can't fix the problem, then just issue me with a new number.
It can take 28 days to address the complaint so I am now paying for nothing, having paid two months already.
on 20-07-2021 21:17
Sending a new SIM gets you out of their hair for a few days and the operative gets credit for closing a call.
Obviously the port has gone wrong
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on 21-07-2021 15:53
on 21-07-2021 20:51
Hi Steve_BN,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear there's been some issues with your porting.
So I can take a closer look I've popped you over a private message to get a few more details from you.
Alex_Rm
on 27-07-2021 09:29
So I'm into month three of my contract, still without a functional phone.
I do however have a response to my complaint:
"Here's what we offer as a resolution:
Technical>technical guidance provided - We hope this works for you."
Brilliant - if anyone can tell me how this helps then please let me know...
on 27-07-2021 09:35