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Not registered on network

I am in Cyprus, first time abroad since joining Virgin, roaming enabled showing full signal, but not registered on network?

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Re: Not registered on network

Hi Robdf,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. If you are a new customer, please see the following details here: Before You Go.

Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: Roaming - FAQs or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone: Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.

Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and send the following details:

  • Full name on the account
  • Mobile number


Kind Regards,


Virgin Media Forum Team


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