Not registered message

[Joni1]

Message telling me not registered (Samsung A50) I’ve made no changes so what is going on. 

[Jodi_S]

Hi Joni1,

Thanks for posting on our community forums. Sorry that you're currently getting a message stating your Samsung A50 is not registered.

Can you tell us a little more about this issue please? Are you unable to make calls, use data or send text messages?

Have you received a new sim card?

If you could elaborate a little more, we can assist you further. 

Kind regards Jodi 

[Joni1]

Hi Jodi. Thanks for responding. Service very unpredictable over this last week, unable to make calls on these occasions, and when I can reception is poor, can often send texts, also able to make call using wats app. I personally have made no changes that could have caused the problem. My sim is the one I received when purchased mobile from virgin about 3 years ago. Normally I’ve had no problems, don’t have a land line now and so it’s important.

thankyou

john

[John_GS]

Hello John, thanks for coming back to us. Have you got another handset you can try the SIM in, to see if it helps? 

Best,

[Joni1]

Hi thanks for your quick response, unfortunately  I don’t have another handset , and I have already tried looking at settings , SIM card and restarting etc. 

regards

john

[John_GS · Accepted solution]

Hi Joni1

Thanks for coming back to us. We can try a new SIM, so i will send you a PM now

Best

[John_GS]

Thanks for joining me on PM @Joni1

Just to update the thread, we've sent a new SIM for this issue - let us know how the new SIM is and if you still get the error message.

Best,

[Joni1]

Thankyou so much for your very speedy helpful responses, most grateful.