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chris1975
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Not receiving text messages

Joined Virgin Mobile in December, had my number ported across from Three Mobile, this took place on 28th December.

Over the last four days, I have stopped receiving text messages from any other network, other than Virgin Mobile.  

I have reset my phone.  The issue is still ongoing.

I have a purple sim, with the message centre number +447458399008, my device is a Samsung S7.

I would appreciate any advice that could be given.

 

 

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Re: Not receiving text messages

Hi Chris, 

 

Thanks for posting on our community forum page. 

I'm very sorry to hear that you're unable to receive text messages from any other network provider. 

I have sent you a private message so that I can assist you further with this issue. 

Thanks,

 

^Dean

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chris1975
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Re: Not receiving text messages

Thanks Dean,

I have responded.

 

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chris1975
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Re: Not receiving text messages

Just an update.

After speaking with Customer Services. 

I received a new sim on Wednesday and so far so good, now receiving texts from various contacts.

 

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Re: Not receiving text messages

Hi chris1975

 

Thanks for messaging 

 

That's good to hear and let us know if anything changes 

 

Kind Regards 

Chris