2 weeks ago
Joined Virgin Mobile in December, had my number ported across from Three Mobile, this took place on 28th December.
Over the last four days, I have stopped receiving text messages from any other network, other than Virgin Mobile.
I have reset my phone. The issue is still ongoing.
I have a purple sim, with the message centre number +447458399008, my device is a Samsung S7.
I would appreciate any advice that could be given.
Go to Answer
a week ago
Thanks for posting on our community forum page.
I'm very sorry to hear that you're unable to receive text messages from any other network provider.
I have sent you a private message so that I can assist you further with this issue.
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I have responded.
Just an update.
After speaking with Customer Services.
I received a new sim on Wednesday and so far so good, now receiving texts from various contacts.
Thanks for messaging
That's good to hear and let us know if anything changes