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Message 21 of 39
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Re: Not receiving some sms messages

Can you please try a different phone and test it for longer (maybe a week) to help us remove some aspects to what may be the cause?

 

Are you able to ask your senders if they can temporarily put receipts onto their texts when they send to you as they may be helpful.

 

Thanks,

 

Lisa_CC

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streetendboy
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Message 22 of 39
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Re: Not receiving some sms messages

I can do that. But as to asking senders to put receipts on their txts I wouldnt know if they have received my txt or Ive not received their reply
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streetendboy
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Message 23 of 39
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Re: Not receiving some sms messages

SIM in my old 3G fon now
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streetendboy
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Message 24 of 39
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Re: Not receiving some sms messages

Sent a txts to those I had problems with have received replies from some on old fon
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Message 25 of 39
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Re: Not receiving some sms messages

Can you ask your wife who is on ID to try and text you more with receipts on whilst using your old phone?

 

We would like you to monitor so we can narrow it down.

 

Please get back to us maybe after a week so we have more information?

 

Thanks

 

Lisa_CC

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streetendboy
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Message 26 of 39
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Re: Not receiving some sms messages

OK she has replied to my text
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Message 27 of 39
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Re: Not receiving some sms messages

Great. Sorry for the inconvenience, but please ask friends and family to be "more active" when texting you so we can get to the bottom of this and give us an update in about a week.

 

Thanks.

 

Lisa_CC

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streetendboy
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Message 28 of 39
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Re: Not receiving some sms messages

OK
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streetendboy
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Message 29 of 39
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Re: Not receiving some sms messages

Tried sim in old fon seems to work OK but can't be 100% sure. Doesn't explain why I got some sms and not others from various contacts on new fon

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Message 30 of 39
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Re: Not receiving some sms messages

It is a little odd Streetendboy, 

If it's still on going and you can give us examples then we'd be able to report it to the network. 

Due to the issue you're having we'd need five examples of when you've not received a text message, so the time, date and number of a friend who's text you and if it's not come through. 

We need this examples over a period of 24 hours and they'd need to be given to us once you've got them so it can be reported with the most accurate information. 

If you're keen to do this then pop me a personal message. 

Thanks. 

Emma_C - Forum Team
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