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Elektrosam
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Not receiving calls or texts

Hi,

Do not seem to be receiving texts or incoming calls. Have spoken to someone at Customer care who has said they will send a new sim card but in the mean time no one can contact me and this is very frustrating. 

 

I've noticed a few people on here with the same problem.

 

Any ideas?

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Message 2 of 12
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Re: Not receiving calls or texts

Hi Elektrosam,

 

Thank you for your post. I'm very sorry to hear you're having this issue. 

 

Have you received the new sim card yet?

 

^Martin

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Elektrosam
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Message 3 of 12
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Re: Not receiving calls or texts

Hi Martin

many thanks for your reply.

Unfortunately the new sim has arrived and I am having the same issue.

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Re: Not receiving calls or texts

Thank you for keeping us updated. 

 

What is the make and model of the handset you are using? Where did you get the handset from?

 

^Martin

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Elektrosam
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Message 5 of 12
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Re: Not receiving calls or texts

No worries 🙂

 

It is a Samsung J3 and I got it from Virgin

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Helpful Answer

Re: Not receiving calls or texts

Thanks for this information. 

We'll need to take a closer look at your account therefore I'll pop you a personal message and we'll take things from there. 

:) 

Emma_C - Forum Team
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marcdav
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Message 7 of 12
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Re: Not receiving calls or texts

Hi....I seem to be having the same issue as described above, not receiving incoming calls or text messages...any help much appreciated...

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Message 8 of 12
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Re: Not receiving calls or texts

Hello Marcdav.

 

What handset are you using in regards to the mobile issues?

 

Have you already tried refreshing the network settings on the handset or reinserting the SIM into the handset?

 

Let us know so we can investigate further.

 

Thank you, Emily.

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marcdav
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Message 9 of 12
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Re: Not receiving calls or texts

Hi Emily,

Thanks for the response,

Im using an IPhone 8...I’ve tried taking the sim out and refreshing the network settings etc. all to no avail I’m afraid...I’ve tried calling my number from a landline and get “the number you have called had not been recognised”...

 Thanks,

Marc

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Message 10 of 12
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Re: Not receiving calls or texts

Thanks for the details marcdav, 

I have now sent you a private message so I can take a closer look at the issue. 

 

You can access your private messages by clicking on the purple envelope which is located at the top right hand side of your screen. 

Dean C

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