04-10-2021 16:14 - edited 04-10-2021 16:22
Another one.
I'm not receiving SMS verification / authentication codes from Virgin Money UK. I've been on the phone with them and they say others are having the same problem and the issue is with Virgin Mobile. I have tried the things mentioned in the other threads: airplane mode and rebooting the phone.
on 04-10-2021 17:45
Hi Philbilly,
Thank you for your post, I am so sorry to hear you are having issues with your mobile, I would be happy for further assist, I will need a few more details so will pop you over a PM.
Zoie
on 12-10-2021 11:41
I'm not receiving SMS verification / authentication codes from Virgin Money UK. I've been on the phone with them and they say others are having the same problem and the issue is with Virgin Mobile. I have tried the things mentioned in the other threads: airplane mode and rebooting the phone but without success what do I need to reset.
on 12-10-2021 11:48
I doubt there is anything you can reset. This is a 15 month ongoing saga where Virgin have acknowledged a problem. The claim this is being worked on is getting a bit thin.
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on 12-10-2021 11:52
Hi Kevh1907,
Welcome to our community and thanks for posting. Sorry to hear that you too are experiencing issues receiving SMS verification codes from Virgin Money UK.
Can we ask if this is the only company you are unable to receive these verification codes from? Do all other codes come through fine if you are using different companies?
Kind regards Jodi.