Not received unlimited oomph sim

[charlenesharp81]

I had my new Virgin Media Top Oomph Package installed for the first time last week.  All good but I have not received my free SIM card.  I contacted customer service and was told it should arrive by the end of last week but still nothing has arrived.  I am trying to get this matter sorted prior to my 14 day cooling off period.  If this matter cannot be sorted within the next few days for something as simple as this I will cancel my account.  I honestly can’t see what is so difficult when most mobile suppliers ensure SIM cards arrive within 24 hours.

[Zak_M]

Really sorry to hear that you have had an issue with getting this sorted out and we really would hate you to leave, however we are not able to sort the credit check out from here.

Should you wish to cancle your services, you would need to call 03454 1111 options 1-4-5.

Kind regards,

Zak_M