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Not connecting phone calls or sending messages

grahamkell12
Joining in

on ‎09-09-2021 11:30

Hello. My phone and my wifes phone both s10 are stating that we have no network coverage since yesterday and sim keeps refreshing. Could there be an outage in the area? As it seems strange both sims to be faulty

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎09-09-2021 11:49

More than likely an outage. Thing is you could be on either Vodafone or EE for signal

This is the EE page. Use the Check Status Button

https://coverage.ee.co.uk/coverage/ee

Vodafone  is here

https://www.vodafone.co.uk/network/status-checker

 

 

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Martin_N
Forum Team
Forum Team

on ‎10-09-2021 12:41

Hi grahamkell12,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the signal issue both yourself and your partner are having. 

 

I have been able to locate your account and would like to look into this for you. 

 

Can you confirm if you have been able to check the service pages provided? 

 

Have you been able to take the handset to another area to see if there is any change?

 

^Martin

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