Not connected to virgin in cypress

[tone444]

Hi, I’ve been unable to connect to a network while been in Cyprus for the last two days! I have followed all you advice online and on this forum set to roaming and international call Barring with still no connection. Any help out there?

thanks Tone444

[Matthew_ML · Accepted solution]

Hey tone444, thank you for reaching out today and a warm welcome to our community. I am so sorry to hear you cannot connect to a network whilst in Cyprus.

Also thank you for confirming that you checked some helpful tips already, however can I confirm that roaming is switched on in your online account? 

Also can I check that roaming is switched on in the settings on your actual handset? 

Have you also tried connecting to WIFI, if so did anything come up like WIFI calling? Thanks

[tone444]

Matthew 

I can confirm both roaming on handset and media setting is in place. When I’m at work or at the hotel the phone works on Wi-Fi, but one in the car or walking around there’s no connection to any mobile network! What network should virgin connect to in south west Cyprus?

[Matthew_ML]

Hey tone444, thank for for coming back to me. 

Okay I am going to send you a PM so I can look into this personally for you if that's okay?

Please keep an eye out for the purple envelope. Thanks