on 23-09-2018 16:18
Yesterday my mobile stopped working for no reason and said 'Not Registered on Network' I took a call in the morning and an hour later it had gone? No Sim Card comes up and emergency calls only.
I have tried the usual, checked my account, turning on and off, taking out the sim card etc. Any ideas? I tried calling Virgin Mobile number 0345 6000789 from my house phone for support but it rings out?
Desperate for help as I need my phone for business! 😞
on 21-08-2020 13:20
Hi there @TrevorSurrey
I can see that my colleague Emma_C was helping you out with this via Private Message last month. I can see that we did not get a reply to the last message we sent; please do feel free to pop us a reply and we can raise the IT Ticket as advised.
Cheers
Katie - Forum Team
on 21-08-2020 15:46
My mobile is not sending anything out. Please raise an IT ticket if you think that will help. Personally I would like a new sim card to see if that will work. It worked for a short time last time.
on 28-08-2020 12:09
Hello TrevorSurrey
Is this still happening?
If so, I have sent you a private message so we can get your details and arrange for this to be sorted
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 07-01-2021 21:00
on 22-06-2021 14:25
I'm having the same issue which is not good as I'm a midwife and need my phone for women to contact me. I've tried going to setting to change network provider, then back to virgin, but keep getting the same message that I'm not registered on virgin network.
on 22-06-2021 14:51
Hi @Emmsem
Welcome back to our Community Help Forum 🙂
Sorry to hear that you are having the same issue registering on the Virgin Mobile network. Have you tried:
settings - > connections - > mobile networks - > network operators - > search networks
Let me know what happens after you try this,
Thanks,
Serena
on 02-07-2021 20:42
hi i have received new sim card but it is not Registered on Network i have tried sim in so many different phones but same results not Registered on Network so hope you can help me get this sorted
on 03-07-2021 11:30
Hi tam69,
Thanks for getting in touch, and a very warm welcome back to the Community Forum!
Could you please confirm that you have tried connecting to the network manually? You can do this by following the steps below:
Settings - > Connections - > Mobile networks - > Network operators - > Search networks.
Kind regards,
Laurie
on 03-07-2021 15:31
on 03-07-2021 15:53
I do apologise for this. I can send you out another replacement SIM, I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.
Kind regards,
Laurie