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bubsterdoofus
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Message 1 of 11
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Not Receiving Texts from O2 Phones

I have recently realised that some texts people have sent me have not arrived, including several from Google to verify my Gmail identity.

My parents both have phones on the O2 network, they can both text each other and I can text both of them but neither of them can text me, that is I receive nothing.

I have been on to VM support and they reset my network settings and powered the phone off and on several times but without success.

I transferred my VM sim into one of my parents phones and texted my number from my other parents phone and guess what, I received nothing. So at least I know the problem is the sim card or VM and not my phone.

I am receiving texts fine from other people.

If anyone has any suggestions as to how to resolve this I would appreciate it.

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chris1975
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Message 2 of 11
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Re: Not Receiving Texts from O2 Phones

Out of curiosity, have you recently joined Virgin Mobile and transferred your number?
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bubsterdoofus
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Message 3 of 11
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Re: Not Receiving Texts from O2 Phones

I have been on VM with this sim and number for twelve months but I signed up to a new sim only twelve month contract only a few days ago. I would hope a new contract wouldn't affect some incoming text messages.

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chris1975
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Message 4 of 11
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Re: Not Receiving Texts from O2 Phones

Only asked, as I signed up end of December and had number ported across, and this past week, I have only been receiving text sent from another Virgin mobile number. 

I shouldn't see that being the same issue as yours. 

Hopefully someone with knowledge will get back to us both soon.

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Forum Team
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Message 5 of 11
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Re: Not Receiving Texts from O2 Phones

Hello bubsterdoofus, 

 

Thanks for posting on our community forum page. 

I'm very sorry to hear that you're unable to receive text messages from other network providers. 

I have sent you a private message so that I can assist you further with this issue. 

Thanks,

 

^Dean

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bubsterdoofus
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Message 6 of 11
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Re: Not Receiving Texts from O2 Phones

Suddenly two days ago I received all the test messages I sent several days before from both O2 phones and now everything seems to be working. VM support were very good and they sent me a new sim last week which is due to arrive.  I am reluctant to activate and use the new sim now there doesn't appear to be a problem. Will I encounter problems with my service if I don't use the new sim?

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Message 7 of 11
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Re: Not Receiving Texts from O2 Phones

Thanks for the reply bubsterdoofus, 

It's good to know this issue has resolved itself over the last couple of days. 

Can you please confirm if the colour of the SIM card in your handset is red or purple?

Thanks,

Dean C

 

 

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bubsterdoofus
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Message 8 of 11
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Re: Not Receiving Texts from O2 Phones

Thanks Dean,

My current sim has a white border and the red Virgin symbol in the middle on a very dark background that is possibly purple, not 100% sure.

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paulchambers061
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Message 9 of 11
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Re: Not Receiving Texts from O2 Phones

Most likely purple then, 

See post 4 here with pictures of the purple sim (top) and red sim (bottom)

https://community.virginmedia.com/t5/Virgin-Mobile/Data-Roaming-Not-Working/td-p/3786458

 

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bubsterdoofus
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Message 10 of 11
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Re: Not Receiving Texts from O2 Phones

Thanks Paul,

Yes confirmed, my current sim is the purple one.
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