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dp391
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No tariff change

I requested a tariff change last month because I keep using up my data lately, so wanted more. For some reason it didn't happen, and now it's going to cost me three times as much to buy an add on than if the tarrif had been updated...! Really annoyed!!
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dp391
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Re: No tariff change

Good to see this forum is as helpful as customer services... Helps to makes my decision to leave virgin mobile
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Re: No tariff change

Hi dp391,

I'm sorry to hear that your tariff change wasn't processed last month as requested and for the delay in responding to your post. Has this issue been resolved for you since your post?

 


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dp391
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Re: No tariff change


Yes, a second phone call to customer services found someone who actually understood what I was saying, and was able to rectify the problem, plus goodwill me some data in the meantime for this month.
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