on 13-07-2021 09:41
Hi,
I have virgin mobile for my iphone. Since my allowances have refreshed, I constantly have no signal. Every time I turn aeroplane mode on and off, it searches, finds signal for a few moments then goes back to no signal.
This happens wherever I am so is not location specific.
Any help would be greatly appreciated.
Best,
Amy
on 14-07-2021 10:33
Hi amykatebaker8,
Thanks for your first post and welcome to our community 🙂
I am sorry you are having issues with your network, I have checked and there are no known issues in the area. You can do this for your self here.
Have you tried the sim in a different device? Or manually select the network from your settings:
Settings > Mobile data > Network selection
Is it just in your home, or outside as well you cannot get coverage?
Thanks,
Zoie
on 14-07-2021 11:07
Hi Zoie,
Thanks for getting back to me.
I have checked for issues in my area and there don't seem to be any.
I haven't tried the sim in another device, I will have a go at that today.
I have gone to network selection, it was selected as automatic. I unchecked that box to see if I could manually look for the network and now there is just a buffering circle next to the 'automatic'
Hope that makes sense.
Just a note, the signal does sometimes come back every few hours or so but only for a few minutes then drops out again.
Best,
Amy
on 14-07-2021 14:07
Thanks for your reply, Amy
Yeah I know what you mean when it has the little spinning circle, it sounds like it is having an issue connecting to the network.
Keep us posted on trying a different device, so we can rule out if its your handset
Zoie
on 11-08-2021 15:36
on 12-08-2021 19:06
Thanks for your reply, amykatebaker8,
If the SIM is fine in another device/phone then it may likely be phone. This could be a setting or an app causing the issue, for which we would recommend a factory reset of the iPhone. If it is the phone itself then we do have an online diagnostic tool to help: https://www.virginmedia.com/help/virgin-mobile-damaged-mobile-phone
Let us know if you need further assistance, cheers,
Corey C