on 09-08-2021 16:46
Just come out to France and I have no service as phone will not connect although my daughters virgin mobile will which is on same account.
Have called virgin 3 times helpful and they turned on international roaming but they cannot resolve Things they asked me to try network reset,phone settings reset,connecting to individual networks in the list turned mobile data on/off/on turned dial assist off ,check mobile roaming. Tried all of the above in different locations.
At a loss what to do now it’s big of a nightmare being away with no phone any help much appreciated!
Chris
on 09-08-2021 16:59
You can try this. No Guarantee, but sometimes works with iPhones.
Settings -> mobile data -> SIM Applications (near bottom) -> tap "Roaming" -> tap "Select Mode"
I found "automatic" is selected by default.
Tap manual -> then choose International
You may have to restart the phone
On return set it back to National
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on 09-08-2021 17:28
Hi ploppy22,
Thank you for your post. I'm very sorry to hear about the issue you're having with your services aboard.
Can you please confirm the full make and model of the handset you're using? And if you have been able to try the suggestion from enlli?
^Martin
on 09-08-2021 21:15
Thanks
This seems to have worked.
on 11-08-2021 08:31
Glad to hear Enlli's suggestion worked for you ploppy22 - thanks for keeping the thread updated. Please let us know if you encounter any more issues.
Tom