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No service

ShugriAbdow
Joining in

on ‎19-08-2021 08:00

Hi, I got my replacement sim yesterday and did the instructions on how to activate the sim but still says that there is no service.

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎20-08-2021 08:26

Hi ShugriAbdow

 

Thanks for posting and welcome to the community.

 

My apologies about the SIM issue. Has it started working since posting? 

 

If not, are you able to try the SIM in another phone?

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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ShugriAbdow
Joining in
In response to John_GS

on ‎20-08-2021 09:01

Hi John_GS

The SIM card is still not working as of now. I’ve tried the sim in another phone but it still hasn’t activated.

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Ayisha_B
Forum Team
Forum Team
In response to ShugriAbdow

on ‎21-08-2021 09:13

Hi @ShugriAbdow,

 

Thanks for coming back to us. 

 

I will pop you a PM now so we can take a closer look into this for you. 

Ayisha_B
Forum Team

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