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rxx03
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No service whilst in Europe

Hello, currently in Belgium and receiving no service when I know that my package includes free use of texts and calls abroad. I have tried searching to see whether my holiday plan is turned on and it is so don’t know why my phone doesn’t connect to a network like others do?

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Superuser
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Re: No service whilst in Europe

Have you got roaming turned on in your account? You also need international call baring turned off?

Did you get a welcome to Belgium message.

If not do a manual search for available networks and try each in turn.

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Forum Team
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Re: No service whilst in Europe

Hi rxx03, 

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear that you're having issues using your phone abroad and I can appreciate you're keen to get this working.

 

Have you followed the suggestions of enlli?

 

I'll pop you a private message incase you're still having issues after trying those things.

 

Thanks

 

Melissa 

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