Are there compatibility issues between iphone XR and Virgin SIMs? Could it be a frequency issue?
About a month ago data suddenly stopped working (no service). Tried a new SIM -- same thing. SIM cards for other networks DO work in this phone, and the new SIM does work in other phones. It seems to be that something changed a month ago that affects the particular combination of the iphone XR and Virgin's network.
Yup, both calls and data have gone awol (we can revert to WiFi calling). And yes, everywhere. It really does have the feel that something is stopping that phone (or type of phone) reading that type of Virgin SIM. But calls to Virgin have got me no-where.
According to my account page on Virgin Media I'm still paying them for calls and data. How does Vodafone come into the picture?
We have a Vodafone mobile user in the household so I don't think that's the issue, as that network works fine for them. Unless it's something about the frequency which I've seen mentioned in a couple of places but don't fully understand. It was odd that the calls/data worked fine up until about a month ago on this device and with a Virgin SIM, and then just stopped -- something changed, which I guess could have been a network change. But even if so, Virgin haven't hitherto been able to provide a solution or help or understanding of the issue.
I'm sorry to hear you've been having issues with your Virgin SIM in your iPhone XR over the past month, I have to say this is most strange. I haven't come across any issues similar to this exclusive to the XR. My partner has an iPhone XR and is with Virgin, he's never mentioned any issues such as these.
Can you think of anything at all that could have triggered any changes to the handset or the SIM before the SIM stopped working in this phone? I understand that the Virgin SIM works OK in other handsets, but have you had a replacement SIM sent out to you in attempt to rectify this?