Over the last week my mobile connection shows 1 bar or no service and I am unable to make or receive any calls. I have followed all the advice and tips and even reset network settings but no joy. The network checkers says everything is ok but clearly it is not. This is becoming frustrating as is impacting on my job. Please assist
I rarely check signal when out but do not recall a problem. The phone is most needed at home for work so that is when I notice the problem the most. Even now as I type the signal is swapping between 1 bar and no signal
From checking your local area I can confirm there is currently an issue with the mast located closest to you, there are also numerous other masts in the area that are not in use or have maintenance work being completed.
This means that the same number of user's are now currently using fewer masts which may lead to poorer signal and congestion. As the masts are managed and maintained by EE they are responsible for this work