No service in Netherlands

[dotosullivan]

My sim says no service when i’m in the Netherlands. I have tried removing and re inserting, changing my sim applications to international roaming, and nothing has worked. It did the same when I was in NL in October last year.

[enlli]

Have you tried this

Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon (Maybe called Virgin)
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
**

[dotosullivan]

Hi, yes i’ve tried this but it hasn’t worked 

[Serena_C]

Hi @dotosullivan

Welcome to our Community Help Forum 🙂

Thank you for making this post regarding the issues you are experiencing getting mobile service whilst in The Netherlands. I realise this sounds very obvious but have you tried rebooting your phone? I had the same issue when I was in The Netherlands last week and switching my phone off for 5 minutes made it work!

Let me know how you get on,

Serena