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Mlf1977
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No service in Lanzarote

Arrived in lanzarote and mobile phone cant connect to a network . Wifi at hotel works but 8 need to be able to make calls when out and about. Emergency calls only is displayed. I gave roaming on and can not access sim as have nothing to remove it.  Any help please?

 

[MOD EDIT: Subject heading changed to assist community]

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paulchambers061
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Re: No service in Lanzarote

Is roaming switched on, and international call barring switched off on your online account? Preferably this should be fine before leaving the UK.

Did you get a welcome to Spain message on arrival? 

If yes to the above, have you tried manually connecting to all networks, at least Movistar should work if all is well on the account.

Old red (pre december 2017),or new purple sim, and has roaming worked before with the sim, or is it your 1st abroad trip with the sim. 

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Forum Team
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Re: No service in Lanzarote

Hi Mlf1977, 

Thanks for your post and welcome to our community. 

Really sorry you're unable to use the services in Lanzarote, this isn't good. 

Have you read the information given above by Paulchambers061? If you've done what he's advised and it's still an issue then please reply to the personal message I'm sending you and it sounds like we might need to access your account to get this resolved. 

I hope you're enjoying your time away in the meantime. 

Emma_C - Forum Team
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