Arrived in lanzarote and mobile phone cant connect to a network . Wifi at hotel works but 8 need to be able to make calls when out and about. Emergency calls only is displayed. I gave roaming on and can not access sim as have nothing to remove it. Any help please?
[MOD EDIT: Subject heading changed to assist community]
Thanks for your post and welcome to our community.
Really sorry you're unable to use the services in Lanzarote, this isn't good.
Have you read the information given above by Paulchambers061? If you've done what he's advised and it's still an issue then please reply to the personal message I'm sending you and it sounds like we might need to access your account to get this resolved.
I hope you're enjoying your time away in the meantime.