Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with your data roaming service. Is this working for you now?
Please verify that your data roaming setting on your mobile is enabled and that your APN settings are correct as noted on this post: Roaming - FAQs or you can find your handset on our following website to have the configuration settings for mobile internet sent to your phone: Online Send Phone Settings. If your handset isn’t on this list, you will need to manually reset the APN settings.
Also have a look at the following online Help & Support Page: Roaming Hub if you have access to WiFi.
If you are still having an issue with this, please send a private message to me so that I can look into this further for you.
Please PM me with the following details:
Full name on account
Country you are visiting
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
I have bought a dual SIM phone to by pass the Virgin roaming problem. My wife and I first notified Virgin of roaming difficulties over 2 years ago. In my wife's case nothing has been resolved and in my case roaming is partially available ... calls but no data. Virgin are and have been fully aware of the problems paying customers have experienced with roaming but have chosen not to put a solution in place. Good enough service at home but an absolute failure when wishing to roam.