I changed my roaming settings to 'on' in my Virgin account, but still get no service in Ireland. Phone 'sees' several networks but won't connect. Can't contact Virgin because they only take phone calls - and I've got no phone! Infuriating. Could someone from customer services PLEASE sort!?
Sorry to hear your aren't able to use roaming abroad.
If you have changed the roaming setting while already abroad this may not work. If this was done up to 24hrs before going it should be active.
You could try the following steps:
Turn your phone off and then back on again.
Go into your phone settings and select a network manually.
Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network.
Something else you could check when you log in to Your Account online are the call barring options. Click on plans and devices then click the tab manage devices. Make sure the call barring option to stop calls abroad isn't set to on.
None of this worked, leaving me phone less for several days. Incidentally, why on earth would you set up the system so roaming settings can't be changed abroad. Surely this is precisely when you'd WANT to change them.
Even back in the UK I still can't change them. I log on, make the changes, then log off. When I log on again, the settings have not been updated.
Could you pls let me know how I can make calls abroad? This shouldn't be hard surely?
Paul, I feel your pain. I have just returned from Spain with the same issue and I will be cancelling my contract as never have I had to go through so much rubbish to get online.
Virgin media, you guys officially are without a doubt the worst international service operators on the planet.
1 : I got to Spain and received a welcome message. I thought. OK. Let's set the data pack up. Ermmmm ? What do I text to set it up ? There is a limited explanation and a call us number in the UK. Well how do I call it when my roaming is off ?
2 : I try to call any number and it tells me that calls to this number are restricted and call 470. I call 470 and guess what. That tells me to call 470. Stuck in a loop. So I pay 15 Euros for the worst WiFi connection on the world from our hotel to be able to get online and answer work related emails.
3 : Will Virgin reimburse me 15 Euros for the connection ? If not, then I am off to three where everyone says the data etc is great especially abroad.
4 : You send an email stating all calla to 118 numbers will be charged. I was under the impression that my contract said calls to Virgins 118 were totally free or will that be changing ? This is what I am on about. Virgin and the lack of clarity, the lack of instructions and the poorly worded messages etc.
I can forward my texts I received when arriving in Spain and I challenge anyone to be able to understand let alone be able to order a £10 data pack.
Over to you Virgin and if I don't get a suitable answer , I will call tomorrow for my PAC number and refer the call to this post.
Same is happening to me. Got to Hungary and no service. Tried to contact Virgin via Twitter and no reply!!! Had enough of Virgin going back to EE as soon as I get back. No 4g loads of buffering on crappy web and it NEVER connects when Automatically when abroad
I got a data travel pass in portugal in May, never worked, ended up spending three times as much phoning virgin for help to try and put it right, all attempts by them failed, spoke to around four different people at virgin, all said the same thing, turn phone on then off, switch network providers, to no avail, gave up in the end, didnt even get a refund on it. Im back in portugal now, thought i would try again, so just purchased a 10MB pass, guess what, nothing, same old thing, done everything they told me to do the last time, nothing, Virgin you should not be selling these if you know they wont work, I totally agree with the other users, your overseas data service is the worst I have experienced, the other people im with have had no issues getting data with their providers, i have had to purchase wifi from the hotel.