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CSR
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No phone or text service in Italy

I am in Sicily and have no access to mobile calls, text or data services. Roaming is switched on on my phone and account. I tried selecting the network manually- they all say my sim is not valid. I have tried resetting my sim by switching roaming off and on and waiting 24 hrs. This has not worked either. Can you assist in getting my service working please as I urgently need to use my phone.

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paulchambers061
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Re: No phone or text service in Italy

Did you get a welcome text on arrival? 

If you have the purple sim card, you can try the sim tool fix.

sim tool

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen
**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

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Re: No phone or text service in Italy

Thanks for your message Paul

I did not get a welcome text on arrival and I have the old red sim.

However, i do have the sim app so have followed your instructions and now have connected to phone network (and received the welcome text!)

Thanks for your help!

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