No phone connection in Guernsey

[Writerman]

Arrived in Guernsey and cannot get any mobile network connection. Phone frequently displays the message "Refreshing SIM data". Settings, connections, mobile networks, network operators is set to Select automatically. If I tap this, it eventually displays a list of networks to choose explicitly but whichever one I choose, I get the message "your SIM card does not allow a connection to this network".

I ensured roaming was enabled before leaving the UK but I can no longer get into that bit of my account settings to double check.

[enlli · Accepted solution]

Try the section marked SIM Toolkit

https://community.virginmedia.com/t5/Virgin-Mobile/Roaming-Tips-for-using-your-Virgin-Mobile-whilst-...

[Zach_R]

Hi @Writerman,

Thank you for your post and welcome back to our community forums. We're here to help.

I am really sorry to hear you're facing some roaming issues at the moment. Has the advice provided by @enlli regarding the SIM toolkit helped at all?

Thanks,
 

[Writerman]

Thanks. Sorted