No mobile service

[Heather781]

Hi no mobile service network from this morning. Ka6 6ea area. No bars but 4g still up. Waiting for important call. Please help.

[Hayley_S · Accepted solution]

Hello @Heather781,

Welcome to the community page, thanks for posting.

I am sorry to see that you have no mobile service, is this only happening in your house? Or is in anywhere you go in your area?

Many thanks,

[Heather781]

No signal inside or outside. Usually I have a very good signal. 

[Hayley_S]

Thank you for confirming that @Heather781.

I can see that an area issue has been resolved, can you please turn your phone off and on again for me?

Many thanks,

[Heather781]

No difference turning phone off then back on. 4g Internet keeps flashing from 4g+ to 4g I get 1 bar then it goes away. Still no signal. Usually I have 3 to full bars. Now it's back to no bars for mobile network coverage

[Hayley_S]

Thank you for confirming this @Heather781.

Have you tried putting your SIM into a different phone to see if it is a phone issue or not? 

Many thanks,

[Heather781]

I'm not the only person having this problem in the area. I restarted phone again and got 1 bar it went to 2 bars dropped back to 1 then now sitting at 0 for calls. Its been like this since 9am. I don't have another phone to try the sin on. Its a network problem. 

[Hayley_S]

Thank you @Heather781.

I will send you a private message so I can investigate this further, please look out for a plum envelope.

Many thanks,

[Hayley_S]

Hello @Heather781,

As you are not the account holder I am unable to access anything to investigate further, please do ask the account holder to contact us so we can help.

Many thanks,

[enlli]

From EE who supply your signal