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Steviebarstow
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No mobile service in majorca

Having arrived in Majorca I have no service, signal or data. I’ve switched roaming on, tried manual network selection but still nothing. 

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paulchambers061
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Message 2 of 7
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Re: No mobile service in majorca

Was roaming activated on your account before leaving the UK, and did you get a welcome to spain message on arrival? 

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Steviebarstow
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Re: No mobile service in majorca

No idea if it was activated. I thought that was standard with everybody as Europe is a regular visit for most people. No message on arrival. 

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paulchambers061
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Message 4 of 7
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Re: No mobile service in majorca

Has to be activated on account, preferably before leaving. Maybe that's why you didn't get the message. Can take 24 hours after activation on account to reach your local networks. I think movistar is one that works in Spain. 

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Steviebarstow
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Message 5 of 7
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Re: No mobile service in majorca

What do I do to authorise roaming? 

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Very Insightful Person
Very Insightful Person
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Message 6 of 7
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Re: No mobile service in majorca

https://www.virginmedia.com/help/virgin-mobile-turn-on-roaming

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 7 of 7
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Re: No mobile service in majorca

Hi Steviebarstow,

 

Thanks for your post and hope you're having a good holiday.

 

Sorry to hear that your roaming isn't working whilst you're in Majorca. I can appreciate you're keen to get this working as soon as possible.

 

I'd like to take a look at your account to ensure roaming is active, so I'll pop you a private message.

 

Thanks

 

Melissa 

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