No details on phone delivery

[Samdxo]

Started a new contract with virgin mobile and I’m due for it to be delivered today but I haven’t received any details about this. Struggling on who’s best to talk to to get this sorted as my account isn’t showing anything either 

[Martin_N]

Hi Samdxo,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had any information regarding this.

We should have sent you an email. Have you checked your spam inbox?

^Martin

[Samdxo]

I’ve been checking my normal inbox and junk but I don’t have anything. I’m struggling to get an answer from anyone about when it’s coming 

[Martin_N]

Thank you for checking that for me. I do wish to help with this and so what I will do is private message you to get some details so we can check over this. 

^Martin