Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Beatriz
Joining in
54 Views
Message 1 of 4
Flag for a moderator

No data roaming in France or Spain

 I've checked the APN settings and I've got data roaming set on on the phone and my account. Help please!

0 Kudos
Reply
  • 8.86K
  • 296
  • 601
Forum Team
Forum Team
38 Views
Message 2 of 4
Flag for a moderator

Re: No data roaming in France or Spain

Hi Beatriz,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your roaming service.

I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.

 

 

 

Kind Regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
  • 8.86K
  • 296
  • 601
Forum Team
Forum Team
34 Views
Message 3 of 4
Flag for a moderator

Re: No data roaming in France or Spain

Hi Beatriz,

Thanks for getting back to me via PM. I have reset your data roaming service on the network now and it should be working.

Please restart your handset. You may need to manually search and select the network if the handset doesn't automatically connect.

Also note that it may take up to 24 hours for your local host network to update.

Please let me know how this goes for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
  • 2
  • 0
  • 0
Beatriz
Joining in
30 Views
Message 4 of 4
Flag for a moderator

Re: No data roaming in France or Spain

 That's great, many thanks Terri 😁😇

0 Kudos
Reply