No data, or outgoing SMS/phone

[Meanteam]

Suddenly today, I have no internet connectivity, am unable to send SMS or make calls. I can still receive SMS and calls.

I have been using Virgin Mobile since early 2019 but was recently sent a new SIM. This was installed in March and has been fine until today. No APN changes have been made and I've tried the SIM in two different devices with the same result.

[Vikki_M]

Hi @Meanteam

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with the SIM card.

I will need to get some further details from you please.

I will send you a private message so we can discuss this securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.