Menu
Reply
  • 1
  • 0
  • 0
Bobbee
Joining in
144 Views
Message 1 of 3
Flag for a moderator

No data in new phone

My Samsung j6 mobile which I recently got on a 2 year contract with Virgin was accidentally smashed and was not insured so i had to buy a new phone. I could not afford a new Samsung so got another make put my sim in and set up and made calls ok wifi ok but no data. Tried everything set it to on it showed it was connected to Virgin 4G tried to connect to internet but kept saying data turned off. 

I have set up quite a few phones so it's not me being dim but just in case I got my grandson to try and no joy. Tried my wifes sim (same contract with Virgin) still no data. Went to another area to try no good. The reviews on the new phone were good and no one said they had problems with data.

Does Virgin block data on phones it does not recognise from the set contract.

0 Kudos
Reply
  • 2.13K
  • 236
  • 395
paulchambers061
Problem sorter
131 Views
Message 2 of 3
Flag for a moderator

Re: No data in new phone

0 Kudos
Reply
  • 3.26K
  • 443
  • 846
Very Insightful Person
Very Insightful Person
126 Views
Message 3 of 3
Flag for a moderator

Re: No data in new phone

Virgin do not block unrecognized phones. 

Generally most problems come down to APN settings.

you could try sending a SMS to 789922 with the body 'ALL'

Otherwise manual configuration. The details are here

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply