Menu
Reply
  • 5
  • 0
  • 0
Correy
Joining in
668 Views
Message 1 of 7
Flag for a moderator

No data connection

I had an Huawei Union and upgraded to a Coolpad illumina , I followed the process on the Virgin Mobile website to switch my service from the new phone to the old phone. As a result I can now text and talk on the new phone but yet no data connection. I've checked my settings in an attempt to find out why I can't get internet and I can't find anything. I have 4 bars but there is no 3G/4G/LTE icon beside. I've called customer care and they told me the cell towers were being upgraded which was the cause for the inconvenience and to wait 2-3 days. I don't believe this to be true I have been waited and still no data connection. And if that was the case then why would data on the old phone work and not the new one. It's the same plan, same service just different phone. Somebody please me. 

0 Kudos
Reply
  • 8.27K
  • 852
  • 1.3K
jbrennand
Alessandro Volta
658 Views
Message 2 of 7
Flag for a moderator

Re: No data connection

You may get more informed help in the correct forum
https://community.virginmedia.com/t5/Virgin-Mobile/bd-p/OtherMobile


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 2.05K
  • 225
  • 371
paulchambers061
Problem sorter
620 Views
Message 3 of 7
Flag for a moderator

Re: No data connection

First thing to try is sending ALL to 789922 

That should download the mobile data settings. 

You can check for any local faults here 

https://myaccount.ee.co.uk/networkchecker/checkservice

0 Kudos
Reply
Highlighted
  • 5.18K
  • 712
  • 1.45K
teabag
Superstar
609 Views
Message 4 of 7
Flag for a moderator

Re: No data connection

If sending the text does not work, add the APN settings manually  https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

 

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
  • 5
  • 0
  • 0
Correy
Joining in
592 Views
Message 5 of 7
Flag for a moderator

Re: No data connection

ive now posted it in the correct forum

0 Kudos
Reply
  • 5
  • 0
  • 0
Correy
Joining in
590 Views
Message 6 of 7
Flag for a moderator

Re: No data connection

It came back saying :

Message sent using invalid number of digits. Please resend using 10 digit number or valid short code. Msg 2114

0 Kudos
Reply
  • 5
  • 0
  • 0
Correy
Joining in
589 Views
Message 7 of 7
Flag for a moderator

Re: No data connection

I manually entered the apn settings for data & mms. 

And still nothing occurred.

0 Kudos
Reply