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Jurassickid
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No data, calls or texts new sim

Hi I've recently swapped from o2 to virgin media. I wasn't able to use the new sim card for about a week since I got it but now that I have put it in my phone I have no data and am unable to make calls or texts but I can receive them. I wanted to swap my old number over to VM as well but as I can't text or call them I can't do this. Can anyone help with this? Maybe I left it to long to use the sim? I can't get through to VM on the live chat or call them so not sure what to do. I have tried changing the APN, leaving the sim for a while and factory resetting my phone but nothing is working. Thanks! 

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Forum Team
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Re: No data, calls or texts new sim

Hi Jurassickid, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you weren't able to use the SIM card to start with and you're not having issues with making calls and texts. 

I'd love to take a closer look and see what's going on, so I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

:) 

Emma_C - Forum Team
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