Virgin Media Community

[hillr]

I have just changed my account to sim only as I have bought a new iphone. Although Im awaiting a new sim card that will enable 4g access, I was told my current sim card will work. I have set up the new iphone and can get 3g internet access but cant call or text. Do I need to wait for the new sim or is there another error?

[Terri_P]

Hi hillr,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your service since ordering a new 4G SIM. Has this issue been resolved for you since your post?

If you are still having an issue with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.

To PM me, simply:

• Click on my forum name on the left of this post.
• Go to my profile.
• On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to confirm I've received your PM.

Kind Regards,

Terri

Virgin Media Forum Team